GPD Pocket Stuck at: Just a moment... on First Boot

Hi!
I've just received my GPD Pocket 7".
After unboxing and charging while turned it on, it shown Just a moment... and the rotating dots.
It's 6-7 hours and still just a moment... it's stuck

Photos attached.
Tried to restart it several times but no use.
Tried from charger, from battery but no use.

What should I do? How to access the recovery partition or something to make it work?
Thank you for your help in advance!

I have this exact problem

RaphaeLevy wrote:I have this exact problem

I have received a reply from GPD support and now this problem is corrected.
I needed to reinstall the OS. Do you also need a manual how to reinstall the OS?
You just need to copy the files on a USB stick and boot from it.


E-Mail attached:

Dear Backer

So sorry for the issue.

It should the OS issue.
Can you try to reinstall the system to repair it?
Here is the download link of firmware of Windows OS:
https://mega.nz/#!pJpWDSDJ!xv1E-Lsa9m-9KOXqyofHvdB90lmJ7_Ln6zVzmSwAhtI

And i also attached the instruction of how to reinstall the OS.
Hope it can help you.

Thanks

kendy

nandika wrote:

RaphaeLevy wrote:I have this exact problem

I have received a reply from GPD support and now this problem is corrected.
I needed to reinstall the OS. Do you also need a manual how to reinstall the OS?
You just need to copy the files on a USB stick and boot from it.


E-Mail attached:

Dear Backer

So sorry for the issue.

It should the OS issue.
Can you try to reinstall the system to repair it?
Here is the download link of firmware of Windows OS:
https://mega.nz/#!pJpWDSDJ!xv1E-Lsa9m-9KOXqyofHvdB90lmJ7_Ln6zVzmSwAhtI

And i also attached the instruction of how to reinstall the OS.
Hope it can help you.

Thanks

kendy